The Leader's New Clothes
by Gary Heil and Karl Meinhardt
TIn today’s business world, leadership that can successfully win the hearts, minds, and passion of employees continues to be an elusive target. While many other qualities can encourage and promote short-term results, authentic leadership is the only lasting means of motivating and inspiring a team long-term – a lesson The Leader’s New Clothes helps us take away from another children’s classic tale, “The Emperor’s New Clothes.” This wonderful “reality tale” describes one CEO’s journey in becoming an authentic leader. The story is full of corporate humor on its way to a climax that highlights the Naked Truths – guidelines for leaders of every level, intent on building inspired teams through authentic leadership.
"The Leader's New Clothes is a vivid blueprint for executive self-examination at the highest level. Failure to heed its strong moral message will insure corporate and entrepreneurial mediocrity." --Harry Rhoads, Co-founder and President, Washington Speakers Bureau
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One Size Fits One
by Gary Heil, Tom Parker and Deborah Stephens
Today's customers have vast power to collaborate with you to build your businesses...
but if they're not happy, they will walk away faster than ever before-- or actively
undermine you.
How can you win the unshakeable loyalty and trust of today's savvy customers?
One Size Fits One: Building Relationships One Customer at a Time lays out
the ten rules for what customers want--in their own blunt words--and shows how your
company can begin to develop personalized relationships with your customers.
"It's a book that should be read every year. With customers today having
more choices than ever before, how you serve them could be the difference between
keeping or losing those valuable customers and your business. One Size Fits One
will help guide you." --Chandler Barton, Chairman, Coldwell Banker Corporation.
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Revisiting the Human Side of Enterprise
by Gary Heil, Deborah Stephens and Warren Bennis.
Douglas McGregor is one of the forefathers of contemporary management thinking. Over fifty years ago, he began investigating the importance of people to business, and he believed something that CEOs today have come to understand: in order to thrive, an organization needs to harness the intelligence, enthusiasm, and commitment of all their employees. McGregor proved that to truly succeed, companies must cultivate an organization that is built on enduring relationships with the workforce and customers. Douglas McGregor on Management discusses current leadership issues through the lens of McGregor's ideas. The book offers ten principles for putting his beliefs into practice from which managers at all levels can learn. These principles are augmented with stories and examples from companies who have come to personify McGregor's thinking, including British Petroleum, Egghead.com, CompUSA, Sun, Lucent, and Hanover Insurance.
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Leadership and the Customer Revolution
by Gary Heil, Tom Parker and Rick Tate.
Leadership and the Customer Revolution levels a unflinching gaze at today's rhetoric around change and at the actual reality we've created. Authors Heil, Parker, and Tate advocate taking revolutionary steps while recognizing the need to be pragmatic -- to service today's customer, and help those we work with reach their potential. They invite us to become the architects of a very different kind of organization.
This informative book lays out 20 challenges that we must confront and broadens our understanding of the key issues we must address. It offers ideas to expedite the learning process, provides suggestions for experimentation, and helps us anticipate the effects of our actions.
"This book forcefully and in immensely practical ways teaches Einsten's staggering point: ' The significant problems we face cannot be solved at the same level of thinking we were at when we created them.' Absolutely both cutting edge and real time, disturbing and confirming, inspiring and pragmatic! I recommend it highly. Worth reading again and again." Steven R. Covey, Chairman, Covey Leadership Center; Author of 7 Habits of Highly Effective People and Principle Centered Leadership
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and the Customer Revolution from amazon.com!
Building Loyalty: One Customer And One Employee At A Time
with Gary Heil in conjunction with Inc. Magazine and Video Publishing House Inc.
This award winning video featuring internationally acclaimed leadership
and service expert, Gary Heil teaches you what customers want in the future and how
you'll need to change your organizations to deliver it. Sixty minutes of action packed
and inspiring messages by one of America's leading business speakers. Gary Heil delivers
a message to all of us who hope to build life long relationships with customers.
Package Contents: VHS video program
Revolutionary Leadership: Liberating The Human Spirit
by Gary Heil and Rick Tate. Published and distributed by Excellence In Training
Corporation
Your employees hold the key to your future success. Join leadership experts Gary Heil and Rick
Tate for a look at how leaders can pave the way and build the kind
of organization that keeps customers coming back for more. Learn how a variety of
successful businesses, including Johnson & Johnson, JC Penney, and Macaroni Grill,
have liberated the human spirit and given employees the ability to delight their customers.
Key Training Points:
- Inspire and motivate your employees to connect with customers
- Re-design the nature of work with accountability to the customer
- Achieve true self control in the workplace
- Develop trust between leaders, employees, and customers
Package Contents: 29 minute VHS video program,
Leaders's Guide,
Hardbound Book--Leadership and The Customer Revolution
Revolutionary Service: Building Loyalty One Customer
At A Time
"One of the eight top business videos of the year." Successful Meetings
Magazine
These are not the times for the faint-hearted. Customers are the most sophisticated
and demanding than ever---and their patience is shrinking. Welcome to the customer
revolution! Based on the best-selling book by internationally known service quality
experts, Gary Heil and Rick Tate, this fast paced video collection reveals the secrets
of revolutionary service, leadership and continuous learning. Learn the strategies
of high performing organizations that Ave created competitive advantage in their
industries.
Key Training Points:
- Re-design systems to generate loyal customers and apostles
- leaders as revolutionaries, system architects, customer advocates and heroes
- transform the organizational learning/training model
Package Contents: 29 minute VHS video program,
Leaders's Guide,
Hardbound Book--Leadership and The Customer Revolution
Legendary Service
with Ken Blanchard, Rick
Tate and Gary Heil
The ten fundamentals of Legendary Service have been among the most widely used service
training concepts in the world. Translated into 11 languages, hundreds of organizations
such as The Walt Disney Company, Appleton Paper and Johnson and Johnson have credited
these fundamentals as having a significant and measurable impact on their business
success.
Key Training Points:
- Make A Commitment To Service
- Develop A Proactive Recovery Strategy
- Ensure Continuous Improvement
- Listen To Customers
- Facilitate Change
- Define The Playing Field
- Provide Autonomy Measure Performance
- Hold Everyone Accountable
- Celebrate Success
Package Contents: VHS Program Leader's guide,
Participants Guide,
Audio Tape Presentations
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