Change Leadership: Creating a Different Tomorrow
Gary Heil inspires audiences with his passion for change, speaking about tested strategies for optimistic leadership toward a shared and attainable future. Offering practical counsel on removing roadblocks, he shares proven guidelines for creating a different tomorrow that will lead to a win-win outcome for all team members while accelerating organizational change, such as:

• How optimistic leaders who are passionate about creating change foster a sense of hope and cultivate a contagious attitude of success
• Which reward structures enhance accountability and performance
• Why it is vital to communicate compelling reasons for change and why leaders must advance reasons that are both significant and achievable
• How effective leaders can lessen resistance, accelerate team responsibility for change and obtain an outcome that will be worth the effort

Tough Times: Opportunity for Innovation and Corporate Makeover
It has been said that tough times don’t build character. Rather, tough times expose character. Challenging times provide a unique opportunity for leaders to accelerate the very changes they seek. As the margin of error decreases, the effect of every decision a leader makes is magnified. In this practical presentation, given by a leading expert on innovation who has led his own team through challenging times as a director and executive, Gary Heil shares with audiences:

• How to engage employees to help craft an organization’s future during challenging times and better prepare it when economic times improve
• How tough times can reduce the resistance some people have to change, which can actually help create an atmosphere for innovation and improvement
• Why leaders act more authentically in a time of crisis
• How to help leaders make different choices, thereby allowing teams to make better contributions
• Why the values we choose are amplified in times of great challenge
• How to craft a strategy with an optimistic attitude, humble heart and open mind in order to move past basic survival and prepare your business for the future

Ten Leadership Lessons We Cannot Afford to Ignore
For more than half a century, leaders have been engaged in the study of the best ways to integrate individual and organizational actions. Yet, despite the energy spent on the issue, too few organizations have integrated the best knowledge into day-to-day activities. Often times the best improvement ideas are not new, but are found in the effective implementation of timeless ideas. Heil will help your organization to:

• Understand what demotivates people
• Recognize the predictors of resistance to change
• Identify an organization’s DNA, implement ways to measure “culture” and learn why culture is critical to understand
• Create a shared sense of purpose that is important to the survival of the organization
• Uncover learning skills, understand why they atrophy and learn what leaders can do about it

Delivering Compelling Service in a Customer-Led World 
We can be great only if we have a passion to be the best. The process must start with a commitment to create unique levels of value for our customers and to build the skills and processes necessary to make this goal a reality. This presentation drives home a number of points, including why:

• Every employee must understand the process from the customer’s point of view
• Quality improvement and continuous improvement are critical to learning and success
• Customer complaints are good news
• Good tools are important but should not become the goal
• The roles of sales and service change in a great service company

For the Love of the Game: The Art of Leading an Inspired Team
Whether in the boardroom, on the shop floor or on the baseball diamond, the best leaders and coaches are remarkably similar. They are passionate, skilled, caring, tough and empathetic winners who attract the best people to play on their teams and demand that all members make maximum contributions. The best leaders and coaches are teachers at heart. From this presentation, you will learn:

• How to define the game before you play, a task that is not as simple as it seems
• Why teams cannot afford non-leaders
• Why effective recruiting is more important than ever and how to improve the process
• What the role of values is in team development and why it must be understood and lived by all

The Customers from Hell and What We Must Learn From Them
Customers are more demanding and more informed.  They are more willing to express their views and demand higher levels of value.  They want to talk to the companies they do business with and they often want to talk to other customers who share similar needs.  When they are not afforded the opportunity to communicate their feelings directly they will find a way to communicate – and that can spell trouble for even the best of companies.

Learning to listen and react at a pace that just yesterday might have seemed impractical is today’s competitive advantage.  There is great opportunity for those companies who are willing to make a commitment to get intimately connected to their customers.